Service Level Agreement (SLA)

The Technical and Vocational Training Corporation (TVTC) is keen to meet the expectations and needs of the users through its various electronic services according to an agreement in which terms and conditions are published. These terms and conditions govern the actions of the users in the portal, as well as enabling them to benefit optimally from these services by visiting the all electronic services page provided by TVTC through the following link: Click here

Help and Support

The Technical and Vocational Training Corporation (TVTC) website provides help and support to as many users as possible by providing Text-Based and multimedia content, detailed information and help links to make it easier for the user to request service for help and support such as: FAQs, Accessibility, Communication Channels and Suggestions and Complaints.

Privacy and Confidentiality of Information:

The Technical and Vocational Training Corporation (TVTC) is keen to keep the confidentiality and privacy of user information at the top of the list of priorities, as the privacy policies and confidentiality of information are among the conditions for using TVTC website. For more information about privacy and confidentiality, you can visit the privacy policy.

Providing Mechanisms for Communication and Participation:

Portal management is committed to interact and respond to inquiries received through Contact Us page.

Levels of Electronic Service Provision:

No.	Service	Expected service completion duration	Service availability time (Hour/Day)	Notes
1	Trainees' self-registration	Immediate	Depends on the service timeline	1- A trainee with final admission. 2- A trainee with registered “Trainee ID" in the SIS.
2	Trainees' self-service	5 days	Depends on the service timeline	1- A trainee with final admission. 2- A trainee with registered “Trainee ID" in the SIS. 3- Trainee must meet the requirements of the requested e-service
3	Forgot your password? (Trainees)	Immediate	24/7	1- A trainee with final admission. 2- A trainee with registered “Trainee ID" in the SIS.
4	View the trainee's registered schedule	Immediate	24/7	1- A trainee with final admission. 2- A trainee with registered “Trainee ID" in the SIS. 3-Trainee must have registered courses.
5	Trainee's digital card	Immediate	24/7	1- A trainee with final admission. 2- A trainee with registered “Trainee ID" in the SIS.
6	Retrieve username of trainees' accounts	Immediate	24/7	1- A trainee with final admission. 2- A trainee with registered “Trainee ID" in the SIS.
7	Courses equivalency	3 days	24/7	1- A trainee with final admission. 2- A trainee with registered “Trainee ID" in the SIS. 3- Trainee must have an accredited document as a proof of the certificate and passed courses.
8	View trainee's current term grades	Immediate	24/7	1- A trainee with final admission. 2- A trainee with registered “Trainee ID" in the SIS. 3- Trainee must be enrolled in a graded course.
9	Mazaya Teqani system	1 day	24/7
10	Trainee's daily attendance inquiry	Immediate	24/7	1- A trainee with final admission. 2- A trainee with registered “Trainee ID" in the SIS. 3- A trainee with a registered course.
11	View the trainee's transcript	Immediate	24/7	1- A trainee with final admission. 2- A trainee with registered “Trainee ID" in the SIS. 3- Trainee must have "Active" status in the SIS.
12	Trainees' bank card status inquiry	Immediate	24/7	1- A trainee with final admission. 2- A trainee with registered “Trainee ID" in the SIS. 3- Trainee must meet the qualification requirements to receive trainees' stipends
13	Trainer's self-services	Immediate	24/7	In case the authorized person did not respond, the request will be passed to the next authorized person automatically after 3 days.
14	Recording grades	Immediate	Available 24 hours from the beginning of each training term to the week after the final exams	Modification of the past term grades will be available upon the beginning of the next term.
15	Daily attendance sheet recording	Immediate	Available 24 hours from the beginning of the first training week of each term to the beginning of the final exams week	An exempt may be submitted by the authorized person in the training unit if a trainer's attendance status needs to be modified after the sheet is submitted.
16	Trainee's status inquiry	Immediate	24/7	1- A trainee with final admission. 2- A trainee with registered “Trainee ID" in the SIS.
17	Employees' identification and salary confirmation letters inquiry	Immediate	24/7
18	Update password of trainees' accounts	Immediate	24/7	1- A trainee with final admission. 2- A trainee with registered “Trainee ID" in the SIS. 3- The previous password is expired.
19	Forgot your password? (Employees)	Immediate	24/7
20	Update password of employees' accounts	Immediate	24/7
21	Create an internal memo	Immediate	24/7
22	Prepare e-transactions	Immediate	9 hours	From 7 am to 4 pm
23	Technical support	Immediate	24/7
24	Inquiries and complaints	Immediate	24/7