Inquiries-Complaints

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Public services

This e-service allows beneficiaries to submit an inquiry or complaint through selecting request type and category. The service also allows beneficiaries to track their requests.

Arabic

25/12/2022

A beneficiary who has an activated account on the contact us portal

Go to Contact Us page at TVTC's website through the following link https://crm.tvtc.gov.sa/crm/index.php
Click on "Sign in", or "sign up" if you do not have an account already.
Select the main category of the ticket to create a new ticket.
Select the region according to the competent entity.
Select the request type based on the category.
Type in the request subject and details, and add attachments.
Click on "Submit" to create the request. You will be provided a ticket number via your registered email.
Once your request is processed, you will be notified via email.

User guide (Click here)

Dear beneficiary, if you could not get the e-service, please contact communication center through unified phone number 0112896664 or email cso@tvtc.gov.sa

To visit the service page at the Oversight and Anti-Corruption Authority website (click here)

To contact Royal Court or Shura Council, you can visit Tawasol platform (click here)

Please visit the Service Level Agreement page

No fees

Immediate execution

Please visit the FAQs page

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